Resource Directory

Your complete guide to Edenred tools, platforms, and resources

Requests & Feedback
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Submission channels for support requests, feedback, and issue intake.
iIT support portal for service requests, troubleshooting, and issue intake. IT Service Desk IT Service Desk iRequest form for product ideas, enhancements, and feature intake. Product Request Product Request iRequest channel for analytics, reporting, dashboard, and BI work items. Business Intelligence Request BI Request iCentral intake portal for Edenred group and cross-functional requests. Edenred Group Requests Group Requests iEmployee idea submission form for experience improvements. Employee Experience Idea Idea Form
Employee Experience
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Essential tools and platforms for day-to-day work and personal development.
Recruitment
iRecruitment platform for managing candidates, applicants, and hiring workflows. Pinpoint Pinpoint
Onboarding
iOkta identity and access management portal for single sign-on. Okta Okta iSupport center with onboarding guides, troubleshooting help, and employee resources. Engagement Help Center Help Center iClient resource library with implementation and product guidance materials. Engagement Client Resources Client Resources iKnowledge center with resource materials, guides, and platform learning content. Engagement Resource Center Resource Center
Employee Resources
iEmployee self-service portal for payroll, benefits, and time tracking. EdenPeople Workday Workday iHR and payroll system for workforce management and employee records. ADP Workforce ADP iRecognition and engagement platform for rewards, peer appreciation, and participation. Red+ (Formerly Boom!) Boom iEdenred's internal security policy site with documents, policies, and everything related to employee security and compliance. Edenred Integrity Hub Integrity Hub iClient-facing portal for account access, benefits, and service information. Edenred Commuter Account Commuter iLifestyle Spending Account portal for benefit enrollments and balances. Edenred Lifestyle Spending Account LSA iWellness and lifestyle benefits portal for individual account access and enrollment. Lively Lively iInternal social platform for sharing updates, content, and ideas. Sociabble Sociabble
Enablement Resources
iTeam communication workspace for fast collaboration and messaging. EdenChat EdenChat iAlternate Microsoft Copilot chat endpoint. Microsoft Copilot Copilot Alt iCollaborative site for team documents. Edenred US Sharepoint Sharepoint
Go-To-Market (GTM)
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Sales, marketing, and revenue-focused tools and platforms for GTM, New Logo Sales, Marketing, and Channel Partnerships teams.
Marketing
iBrand standards and approved visual assets for Edenred communications. Edenred Branding Guidelines Branding iSalesforce CRM for managing pipeline, accounts, and sales opportunities. Benefits Salesforce Salesforce iEngagement Salesforce CRM for accounts, pipeline, and opportunity management. Engagement Salesforce Engagement Salesforce iHubSpot dashboard for Engagement marketing and reporting. Engagement HubSpot HubSpot iHubSpot dashboard for Benefits marketing and reporting. Benefits HubSpot HubSpot
New Logo Sales
iSalesforce CRM for managing pipeline, accounts, and sales opportunities. Benefits Salesforce Salesforce iEngagement Salesforce CRM for accounts, pipeline, and opportunity management. Engagement Salesforce Engagement Salesforce iHubSpot dashboard for Engagement marketing and reporting. Engagement HubSpot HubSpot iHubSpot dashboard for Benefits marketing and reporting. Benefits HubSpot HubSpot iB2B prospect database for company research, lead discovery, and outreach. ZoomInfo ZoomInfo
Account Management
iSalesforce CRM for managing pipeline, accounts, and sales opportunities. Benefits Salesforce Salesforce iEngagement Salesforce CRM for accounts, pipeline, and opportunity management. Engagement Salesforce Engagement Salesforce
Partnerships
Client Success & Support
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Tools and resources for customer success, support, and client satisfaction teams.
Implementation
iImplementation management workspace for onboarding timelines, milestones, and project coordination. GuideCX GuideCX
Client Success
iSalesforce CRM for managing pipeline, accounts, and sales opportunities. Benefits Salesforce Salesforce iEngagement Salesforce CRM for accounts, pipeline, and opportunity management. Engagement Salesforce Engagement Salesforce
Client Experience
iBenefits Zendesk ticket queue for customer requests and case management. Benefits Zendesk Benefits Zendesk iVoice, chat, and customer engagement platform for service operations and support. Genesys Cloud Genesys
Product & Development
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Development, infrastructure, and product management tools for engineering teams.
Product
iCustomer feedback and experience platform for survey insights and service measurement. Medallia Medallia iMaze testing workspace for product research and usability tests. Maze Maze iProduct analytics dashboard for event tracking, funnels, and user behavior insights. Mixpanel Mixpanel iFigma file browser for design collaboration and shared assets. Figma Figma iCollaborative whiteboard for workshop planning, ideation, and cross-team design sessions. Miro Miro Team
Development
iAdmin portal for network configuration and commuter program management. Flex Commute Network (FCN) FCN iAzure DevOps for repositories, pipelines, and release tracking. DevOps DevOps iAdministrative portal for commuter check account and program management. Bulk Commuter Check Portal Bulk Commuter Check iCode hosting and collaboration platform for repositories, reviews, and version control. GitHub GitHub
Infrastructure & Monitoring
iJira landing page for work items, assignments, and recent team activity. Jira Jira Home iMonitoring tool for uptime, alerts, and service health tracking. SolarWinds - Pingdom SolarWinds iObservability and monitoring platform for application performance and infrastructure health. Datadog Datadog iWebsite and server monitoring platform for alerts, performance checks, and uptime tracking. Site24x7 Site24x7 iTechnology service catalog for internal services, support paths, and service definitions. Global Technology Service Catalog Tech Catalog iIT asset inventory and infrastructure visibility platform for devices and system inventory. Lansweeper Lansweeper iOkta identity and access management portal for single sign-on. Okta Okta
Strategy & Operations
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Analytics, reporting, and data visualization tools for business insights and decision-making.
Operations
iSprint planning and task tracking workspace for delivery team coordination. Monday.com Monday
Business Intelligence
iSalesforce workspace for Benefits account management and reporting. Benefits Salesforce Salesforce iEngagement Salesforce workspace for accounts and opportunity tracking. Engagement Salesforce Engagement Salesforce iZoomInfo platform for company and contact intelligence used by GTM and BI teams. ZoomInfo ZoomInfo
Data
iBusiness intelligence and analytics workspace for dashboards and reporting. PowerBI PowerBI iCode hosting and collaboration platform for repositories, reviews, and version control. GitHub GitHub iAPI development and testing platform for managing requests, collections, and endpoints. Postman Postman
Financial Operations
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Tools and resources for regulatory compliance and security management.
Finance
iCreative and document platform for design, files, and shared digital resources. Adobe Adobe
Accounting
iExpense and travel management system for reconciliation and policy compliance. SAP Concur Concur
Compliance
iFidelity portal for secure account access and participant communications. Fidelity Fidelity iCompliance portal for regulatory review, oversight, and operational reporting. Starview Star View

Edenred US Benefits & Engagement